Client Challenge
A newly appointed Global CIO wanted to conduct a strategic review of the global technology estate across the four main operating locations in APAC, USA and the UK.
- Review the current technology landscape, against known current business objectives to include:
- Applications architecture, infrastructure and people
- Current resource capability
- Evaluating and reviewing the delivery model to identify capability gaps against required baseline
- Reviewing key service and delivery partners and various scenarios against in-house, managed and outsourced services
- Baseline the Total Cost of Ownership (TCO) for agreed business lines including all direct and allocated IT costs, including FTEs
- Agree baseline position, findings and observations with key IT stakeholders
- Other key considerations of note to include a focus on lean and agile, enhanced business case and value management capability
What We Did
- Reviewed the architecture, infrastructure and service management across 4 regions
- Capability assessment: using the ITIL framework analysed and assessed the client’s technology and current state processes and confirmed that the data points were sufficient to complete a more detailed audit
- Determined the costs and budgets for IT deployment across 4 business lines and clearly established requirements for financial benchmarking analysis
- Collated and reviewed all IT strategy roadmaps across the 4 business lines to identify any immediate issues
Outcome & Results
Created a thorough and detailed report which included, inter alia:
Key observations from the review regarding:
- Strategic Ambition
- Change Agility Drivers
- IT Cost and People
- Recommended next steps, including immediate quick wins
Identified areas of focus to ensure remediation action was taken as necessary, such as:
- Simplification
- Ageing Technology
- Consistency
- Inter-group Collaboration
- In addition, TORI identified areas for IT cost optimisation which could be diverted to improve the overall strategy and operations
