Improving IT Service Management Global Financial Institution

Client Challenge

Lengthy trade processing times meant the organisation suffered major incidents on a regular basis.

What We Did

The organisation’s immature processes were identified through an analysis of:

  • Existing business processes
  • Technical architecture and underlying supporting technology performance
  • Supporting IT infrastructure processes

Additionally, TORI’s specialist partner investigated the technical performance of the five technical systems making up the service and made recommendations for any quick wins and longer terms solutions.

Outcome & Results

  • A defined roadmap for the fine-tuning of the technology to improve performance and reduce processing time
  • Development of a template for the implementation of a Capacity Management process, which would enable the organisation to deploy technical upgrades based on forecast data

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