The Transformational Potential of Artificial Intelligence within Financial Services

By harnessing this transformational potential, financial institutions can enhance their operational processes, augment their decision-making processes, and deliver truly personalised products and services to their customers. The use cases for AI in financial services span across various organisational functions including front-office operations such as conversational AI, customer service and personalisation, middle-office operations such as Know Your Customer (KYC), fraud detection, compliance, and cyber-security, and back-office operations such as loan and credit decisioning, portfolio optimisation, hyper-automation and Robo Advisors, automated claims processes, risk modelling and pricing.