Operational Resilience Research Paper

TORI commissioned research to examine trends in Operational Resilience within financial services organisations Smart Paper looks at the approach that Financial Institutions are taking with regard to Operational Resilience, with a focus on readiness for the soon-to-be-introduced regulation and the impact of the recent pandemic on strategy as it relates to Operational Resilience.

Operational Resilience Research Paper
Operational Resilience Research Paper


  1. Important Business Services & Impact Tolerances
  2. Third Party Supplier Management
  3. Linkage between Risk and Crisis Management
  4. Technology and How Stable and Secure it is
  5. Operational Resilience Framework
  6. Management Information and Metrics
  7. Overall strategy
  8. Self-assessment and Lessons Learned Conclusion