Building a dynamic Operational Resilience framework is not a box-ticking activity from the middle office or IT departments. According to our research, only 58% have clear visibility of their critical systems and processes. This is a clear call to action to the Senior Management (SM) to change the traditional approach and embrace more collaboration to better understand the interconnectivity and risks between operations, services and clients.
- Adopting a Client-centric Mindset: Building a Framework
- Data Intelligence: Unlocking the Value
- Operational Resilience 2.0: Upgrade your Model