TORI Approach to Customer (CX) and User (UX) Experience
New technologies are disrupting the way organisations and customers interact, empowering users to request better services and products.
Organisations are facing both internal challenges to drive innovation and external competitive pressures to address market demands quickly.
Contents
- About TORI
- Client Onboarding (Business Perspective)
- - Customer Journey
- - Building an Omni-channel Experience
- - Where to Start
- - Understanding your Customer Journey
- - Customer Segmentation
- - Critical Pillars
- - Maturity Assessment
- - Project Phases & Workstreams
- - Customer Experience Assessment
- - Customer Experience Definition
- How We Can Help
- Evidencing Our Experience
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