Client Challenge
The client, a global exchange, has been experiencing substantial growth in recent years due to recent merger activities and, as a consequence, an increase in size and complexity of their delivery estate.
It asked TORI to assess existing data and governance underpinning key components of its technology services, to understand the “As-is” status and to develop a future state blueprint to fully leverage the benefits of its service integration.
What We Did
- Conducted structured interview sessions with key stakeholders across different business units
- Documented processes for important business areas and functions
- Documented data sets of all processes and the controls in place
- Created a report summarising the findings from senior manager interviews regarding their view on processes and governance maturity
- An assessment of their coverage of process and governance as it compares to industry frame works (COBIT and ITIL)
Outcome & Results
The client used the TORI outputs to:
- Understand the ‘AS IS’ status of process and controls, to understand the IT process coverage for supporting multiple business units
- Identify ‘Quick Wins’ available to them to address process gaps
- Identify controls which require enhancements or have a need to improve their maturity to support the business
- Identify and plan longer term risk improvement opportunities
- Add inputs to their maturity agenda planning
- Make Inputs to a detailed roadmap for execution of initiatives to contribute towards their future state blueprint
- Map their processes and controls to their Governance, Risk and Compliance tooling
- Enable a comparison of processes and governance when compared to risk and compliance requirements
