Enterprise Portfolio Change Office ​African Financial Services Group

Client Challenge

A leading African Financial Services Group with corporate customers across the key market segments in 14 countries needed to establish an Enterprise Portfolio Change Office (EPCO) across all its businesses in order to improve the current Project Office Governance, which lacked adequate oversight. ​

Historically the business had a Project Management Office (PMO) that supported its change and delivery initiatives. The established EPCO required a lean, agile, and risk-managed function that would add value to the executive and individual businesses.​

TORI led the assignment in South Africa, in conjunction with the Group COO and the Executive Head of Business Transformation & Portfolio Management, to ensure that the scope was calibrated to address the priorities of the business. ​

What We Did

  • Current state capability assessment​
  • Engage Business Portfolio / Strategy Leads and key Exec Sponsors covering:​
    • Sponsorship and accountability​
    • Business architecture capability and strategy development​
    • Change & IT leaders​
    • Change methodology understanding across the portfolio​
    • Prioritisation process between Business and IT needs​
    • Resourcing/capability understanding​
  • EPCO​
    • RAID (Risk, Action, Interdependency, and Decision ) capabilities and governance effectiveness​
    • Portfolio prioritisation, gating, and business case governance​
  • Enterprise Architecture ​
    • Clear As-Is understanding and ‘To-Be’ vision of tech architecture and capability​
    • Design principles for build, change and procurement, and group-wide governance​
  • Portfolio overview and change roadmap based on inputs from project teams​
  • High-Level EPCO framework and Enterprise Architecture recommendations​
  • Capability and resourcing model​
  • Transition roadmap for the client​

Outcome & Results

  • A comprehensive current state capability assessment providing insights into the organisation’s existing capabilities and areas for improvement
  • The establishment of an Enterprise Portfolio Change Office (EPCO) across all business units enhances the existing Project Office and governance structure, ensuring appropriate oversight and governance of change initiatives, as well as benefit tracking​
  • A high-level EPCO framework, capability, resourcing model, and transition roadmap were created to guide the implementation of the recommended changes and improvements​
  • Deep dive assurance of 2-3 programmes and how the approach can be applied to delivery time, scale, and cost​

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