TORI was engaged to implement a new group IT Target Operating Model for a leading FTSE-100 insurance company. The client had begun introducing a decentralised model a year earlier, transferring the accountability for IT Change to several autonomous Business Units.
The client now wished to explore the options for either decentralising Shared Service IT Operations (SSIT), e.g. networks, data centres, service management etc or retaining the existing centralised model. TORI was engaged to identify potential organisational solutions, assess the strategic benefits and advise on how the transformation would be implemented.
TORI’s delivered three key outputs:
On completion of the engagement, the Board reviewed the TORI report and decided to progress with the TORI recommended organisational design model.