Reduce processing costs, minimise operational risk and satisfy the increasing expectations of customers.
Reducing processing costs, minimising operational risk and satisfying the increasing expectations of customers: this challenge is referred to by TORI as the ‘operations paradox’.
In response to the ‘operations paradox’, many Financial Services organisations have looked to captives and offshore services providers to perform a number of business activities at a lower cost. Typically, these processes have been ‘lifted and shifted’ and then improved once offshore, utilising workflow, incremental automation and process improvement methodologies such as Six Sigma and LEAN. This has often yielded mixed results. More recently, advances in Robotic Process Automation (RPA) have enabled organisations to deliver breakthrough productivity improvements, with the potential to reduce the size of the offshore organisation by 50-70% (versus 5-10% p.a. for traditional approaches). All of this means that organisations are having to reevaluate how they deliver services to maintain their competitive advantage. At TORI, we have a team of experienced, senior Practitioners who can advise and support you through the full managed services lifecycle.