Hugh Morris

Hugh Morris

Senior Consultant


  • Insurance
  • Banking
  • Consulting


Programme Management

Change Management

Business Process Re-engineering

Operating Models


Hugh is an experienced General Insurance (retail and wholesale) and Programme Management leader with a track record in organising client and supplier teams to deliver desired outcomes and results across a wide range of functional domains, including: insurance back-office functions such as claims management, policy management, CRM customer management, finance and HR.

His key strengths is a ‘hands on’ approach and creating relationships with senior stakeholders to engage, challenge and influence; designing, negotiating and implementing very large-scale change programmes to underpin commercial success.

Hugh establishes clear governance, defining goals and setting targets to deliver change implementation delivering business outcomes in challenging circumstances and has worked for a wide range of leading industry financial service clients in the Insurance sector including: Aviva, Direct Line, Lloyd’s of London, IUA, MS Amlin and other Lloyd’s syndicates and major Lloyd’s brokers, such as Willis Towers Watson, Aon, Marsh, Ardonagh Specialty, as well as a broad range of other financial services businesses) all operating in highly regulated environments.

Hugh Morris specialises in

Operational Excellence

Resilience resides in excellent operations. From operating models and SLAs, to infrastructure and outsourcing, we can help you drive efficiency across the full spectrum of business operations.

Business Optimisation

​Financial Services organisations are being challenged to review cost structures and increase productivity, all the while making deeper, faster, safer and more automated changes to keep pace with competitors.