Here we bring you a fresh view of enterprise, with insights and analysis from the TORI team.

Posted Wed 16 May 2018

While UX may be unseen by customers, a poor UX will undermine all the work that goes into crafting positive CX

Posted Tue 17 Apr 2018

What is the true risk and opportunity for "Gone Aways" recovery?

Posted Tue 17 Apr 2018

"Gone Away" clients present risks, costs - and opportunities - to businesses: what is the strategy for tracking them down?

Posted Mon 16 Apr 2018

Chasing the pack is not always the right decision to make, what do you need to do to stay ahead of the curve and maximise return on investment?

Posted Thu 5 Apr 2018

Change is the one constant in all our lives, both personally and professionally, and what is common is that to achieve your desired outcome you need people to embrace the change. Easy right?

Posted Fri 2 Mar 2018

Several companies are considering BPO again, or renegotiating their current contracts; if you fall into one of these groups, here’s what you should consider…

Posted Fri 2 Mar 2018

For the most part, new businesses are cool by definition.

Posted Thu 1 Mar 2018

TORI Chairman and ex-CEO of Skandia, Peter Mann, reflects on what he would be thinking about today if he was again, CEO.

Posted Thu 15 Feb 2018

Today it is officially 99 days until the EU General Data Protection Regulation - or GDPR as we all know it - comes into play on 25th May 2018.

Posted Tue 30 Jan 2018

Many people believe that success hinges on having the right strategy. Others swear it’s all in the execution. We explore what really makes the transformational difference - the right strategic conversations.

Posted Mon 22 Jan 2018 has announced that ‘Practical’ consulting is set to become the new norm in the consultancy industry - we discuss why.

Posted Mon 30 Oct 2017

GDPR feels daunting for many organisations. No wonder, as data is everywhere and historically has been poorly managed and governed by most organisations.