Here we bring you a fresh view of enterprise, with insights and analysis from the TORI team.
While UX may be unseen by customers, a poor UX will undermine all the work that goes into crafting positive CX
What is the true risk and opportunity for "Gone Aways" recovery?
"Gone Away" clients present risks, costs - and opportunities - to businesses: what is the strategy for tracking them down?
Chasing the pack is not always the right decision to make, what do you need to do to stay ahead of the curve and maximise return on investment?
Change is the one constant in all our lives, both personally and professionally, and what is common is that to achieve your desired outcome you need people to embrace the change. Easy right?
Several companies are considering BPO again, or renegotiating their current contracts; if you fall into one of these groups, here’s what you should consider…
For the most part, new businesses are cool by definition.
TORI Chairman and ex-CEO of Skandia, Peter Mann, reflects on what he would be thinking about today if he was again, CEO.
Today it is officially 99 days until the EU General Data Protection Regulation - or GDPR as we all know it - comes into play on 25th May 2018.
Many people believe that success hinges on having the right strategy. Others swear it’s all in the execution. We explore what really makes the transformational difference - the right strategic conversations.
Consultancy.uk has announced that ‘Practical’ consulting is set to become the new norm in the consultancy industry - we discuss why.
GDPR feels daunting for many organisations. No wonder, as data is everywhere and historically has been poorly managed and governed by most organisations.