TORI’s client, a Tier 1 global investment bank with clients in over 100 countries and assets of $2.3 trillion, wanted to identify a strategic partner to assist in the delivery of a standardized and highly virtualised technology platform and the operation of its core IT infrastructure services. The client was driven by a need to modernise its data center and application landscape in order to reduce complexity, drive standardisation and automation, reduce time to market, and increase security, stability and control. It was believed that these outcomes would drive efficiencies and considerable cost savings, and all dimensions of the existing operating model – people, assets, supplier contracts and data centres – were placed in scope to achieve those ends.
The knowledge of current operations possessed by the in-house New York based Infrastructure Operations teams were critical to the task of selecting the optimal outsourcing partner. However, their available ‘bandwidth’ to drive such a significant and complex effort was severely limited, and many of the key people were obvious candidates to be in scope for transfer to the outsourcer, creating a clear conflict of interest.
TORI assigned a team to the client with deep experience in both enterprise infrastructure service operations and working with managed service suppliers. This core team of professionals was able to add immediate value, guiding the client through every aspect of the process, including:
The TORI team was limited in size at first, but ultimately grew to participate in virtually all of the work streams necessary to transition operations, assets, people and contracts over to the supplier. TORI deployed resources in the US, EMEA and Asia Pacific and the TORI representative would typically stand out as the work stream lead.