Improving IT Service Management at a Global Financial Institution

Client Challenge:

Lengthy trade processing times meant the organisation suffered major incidents on a regular basis.

What we did:

The organisation’s immature processes were identified through an analysis of:

  • Existing business processes
  • Technical architecture and underlying supporting technology performance
  • Supporting IT infrastructure processes

Additionally, TORI’s specialist partner investigated the technical performance of the five technical systems making up the service and made recommendations for any quick wins and longer terms solutions.

The result:

A roadmap for the tuning of the technology to improve performance and reduce the processing time together with a template for the implementation of a Capacity Management process, which would enable the organisation to deploy technical upgrades based on forecast data.