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Global payables programme management for a large Nordic Bank

Client challenge

  • Group Internal Audit required remediation actions across the programme regarding prior year findings concerning:
    • Programme structure
    • Processes around reporting and controls
    • Inconsistent resource and cost reporting
    • Limited financial controls
    • Inconsistent progress and risk reporting across the programme streams

What we did

  • Held workshops with all the stakeholder groups to establish root cause of the issues
  • Created a communications strategy that improved engagement with Group Internal Audit, the business and the programme team
  • Enhanced and updated the business case, programme scope, change controls, communications and RAID logs
  • Developed new programme reporting processes and business engagement strategy
  • Through collaboration and improved governance, a new level of transparent reporting around budgets, forecasting, resource planning and reporting procedures was established
  • Tailored the governance structure to meet internal and external requirements

The result

  • Correct programme governance with well-established communication channels, greater visibility of budget, plans and resource allocation
  • Delivered on all the audit actions and obtained sign-off 2 months earlier than predicted and rebuilt working relationships across the functions
  • Delivered the ‘Transfer of Knowledge’ and ‘Lessons Learnt’ workshops as part of the exit plan
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