Client Challenge
The client set out to achieve two primary objectives:
- Reduce infrastructure and digital application Run costs by identifying rationalisation efficiencies across previously disparate regions
- Simplify the digital business by moving towards a single set of business processes to be adopted by all regions
What We Did
TORI deployed a small team of key resources to work closely with the client’s teams to perform the following:
- Discovery exercise: Identified candidate applications for decommissioning and migration
- Produced supporting business cases, options papers and roadmap. Secured agreements to proceed with recommendations
- Reviewed and re-designed separate regional business processes for Mobile and Web channel sales into a single, global set
- Knowledge Transfer: A valuable bi-product of our team working so closely with the client was their people’s increased capability and matured working practices
Outcome & Results
- Integration (MS Biztalk) middleware across multiple geographies migrated onto single platform, saving MS license costs, infrastructure hardware and application support costs
- Disparate mobile applications used in multiple regions were re-architected on a new, global mobile platform
- Local apps were decommissioned, realising cost savings on software licences and infrastructure hardware costs
- Local websites used in multiple regions were migrated onto single enterprise CMS and local sites were decommissioned. Software license costs savings realised as well as application support costs