Cutting ITSM Costs for a Global Investment Bank

We worked with our client identify and source a lower-cost IT service monitoring tool for the Equities IT function.

TORI worked to find a solution that would improve monitoring as part of a data centre upgrade; improve trading system availability; deliver real-time consolidated report from all its IT monitoring tools; and reduce IT data monitoring costs.

The result:

A TORI specialist partner was selected for the delivery of the IT service monitoring tools. This specialist partner was considerably less expensive that the competition (75-90%), their product was easy to use with web access, provided faster identification and remediation of incidents and reduced associated staff costs. The real-time metrics monitoring and automated notification of potential service problems helped lower risk and improved service management.