COVID-19 Back to the Office Review

Client challenge

In light of the restrictions imposed to prevent the spread of COVID-19, the majority of the client’s workforce and supplier base were working remotely.

The client, a large UK Financial Services Organisation with a substantial High Street Presence had started to plan their return to work to increase occupancy in branches, contact centres and offices.

With the wide range of changing government guidelines on best practice, the client wanted impartial expertise to review their plans, with the ultimate goal of protecting its customers, employees and partners before resuming ‘normal’ operations.

What we did

  • TORI carried out an assessment of the client’s proposed plans for returning to work in branches and offices against government guidelines and H&S industry best practices.
  • The assessment identified and communicated gaps which were not considered, including;
    • Dependencies and risks associated with the implementation of the Return to Work Plan;
    • Realism of the organisation’s ability to achieve plan objectives within target timescales and known constraints;
    • Health & Safety implications of key plan milestones (specifically, the risks to which they might  be exposed to and the degree to which proposed solutions mitigate the identified risks);
    • Suggested modifications to approaches, solutions and overcoming the challenges associated with the plan.

The result

  • To date we have:
    • Reviewed Employee Playbooks, COVID-19 documentation processes and policies
    • Performed gap analysis against government guidelines.
  • We are currently working with the client to review their wider H&S Management Framework:
    • COVID-19 Risk Management
    • COVID-19 Control Framework
    • COVID-19 H&S Assurance Activities
    • Verbal & Aggressive Behaviour
    • Maximum Occupancy Management.
  • We are also conducting on-prem and interview control testing of:
    • Vulnerable, ‘at risk’ employees
    • Social Distancing
    • COVID-19 safety markings, signage, posters, barriers etc.
    • Cleaning frequency and quality
    • Occupancy management.
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