William is Head of the Managed Services Practice at TORI. He brings domain and outsourcing expertise and management experience.
Prior to heading the Managed Services practice at TORI, William was Head of Group Operations for RBS, with responsibility for a £1.4 billion P&L. He reported to the CAO on the Executive Board and acted as interim CAO. He created and ran offshore centres in Mumbai, Chennai and Delhi with 15,000 professionals, servicing 9 global locations. Group Operations were recognised as the number one employer of choice (in 2013).
Prior to RBS, William was Global Head of Operations at ABN AMRO Bank, responsibilities included all Wholesale Banking, Transaction Banking and Wealth Management operations, with 40,000 staff.
Before this, William was Managing Director of Investment Banking Operations at UBS.
He is a Qualified Chartered Accountant who has reduced costs substantially through LEAN, outsourcing, offshoring, automation and rationalisation.