William brings extensive leadership experience from the banking industry, specifically in restructuring and new Operating Models, at a Board and Executive level.
Most recently, William led Group Operations at RBS with initial P&L responsibility for $2 billion which he and his team reduced by 42% through customer service improvements, process rationalisation and automation/digitisation. During his time at RBS, William built and managed offshore centres in India with over 12,000 professionals, servicing global locations. Prior to RBS William was Global Head of Operations at ABN Amro. His responsibilities covered, Wholesale Banking, Transaction Banking and Wealth Management Operations, managing 45,000 people.
Before this, William was Managing Director of Investment Banking Operations at UBS.
William also held external Board positions at Payments Council, Euroclear , LCH Clearnet and FXnet.