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Home > What we do > IT Service Management

IT Service Management

IT Service Management
TORI provides expertise in various areas of process improvement including COBIT and ISO 20000 but one of our primary areas of focus is the application of the ITIL framework to achieve best practice Service Management within organisations. The link from Capacity Management (a key ITIL process) into Performance Tuning is brought together with IT Environment Modelling by our project management methodology based on a light version of Prince.

The management of the services provided by IT infrastructure is a fast maturing area of expertise, especially within the highly complex, global enterprises typical of the Financial Services industry. The ITIL disciplines and framework are the most comprehensive and complete set of solutions focusing on the people, the processes and the supporting technologies, which are the major domains. However TORI practitioners do not implement ITIL 'out of the box' but take a very pragmatic approach on the basis that they know what works and what doesn't having worked in the industry themselves. This framework provides an excellent 'window' on the IT infrastructure and leads logically towards performance optimisation of services. TORI also utilises a modelling system which is ideal for 'chaotic' environments which are prevalent in trade floors and Exchanges

More about IT Service Management

Services

Best Practice Training Best Practice Training
IT Infrastructure Analysis IT Infrastructure Analysis
IT Infrastructure Best-Practice Process Implementation IT Infrastructure Best-Practice Process Implementation
IT Infrastructure Process Automation IT Infrastructure Process Automation
IT Service Operations Management IT Service Operations Management
IT Service Project Management IT Service Project Management
Performance Tuning Performance Tuning
Problem Workshops Problem Workshops
Service and System Modelling Service and System Modelling

Case studies

Implementing Lower Cost IT Services Monitoring Tools Implementing Lower Cost IT Services Monitoring Tools
IT Infrastructure Best Practice Process Implementation IT Infrastructure Best Practice Process Implementation
IT Service Management IT Service Management
Problem Workshops Problem Workshops
Reducing expense and improving productivity Reducing expense and improving productivity
TORI/CPT Global Cost Reduction Engagement TORI/CPT Global Cost Reduction Engagement
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