Major change affects the culture of organisations by changing specific underlying assumptions and institutional behaviours and processes. It is usually all-encompassing. Such change requires a shift in assumptions, fundamental rethinking and a radical redesign of business processes. Organisations will be looking for dramatic improvements in critical measures of performance such as quality, service and cost.

Such a change can rarely be performed successfully without the introduction of temporary but full time change agents. TORI is well experienced in developing and shaping Change Offices, creating the vehicle that is the focal point for ‘forcing’ the change throughout the organisation.