So what skills are needed to be a capable manager? At TORI we start with the basics and then build on these to see how we can help more people to become good managers.

These basic skills include the following:

• Strategic and Business Planning
• Recruiting the Right Staff
• Getting the Best from Staff
• Importance of Communication
• Assessing and Monitoring Performance
• Delegation and Work Allocation
• Motivating Staff to Better Performance

We add and subtract from this list to arrive at the requirements for the task at hand. And of course there is almost always the latest techniques of management behaviour to be considered and then applied or rejected.

TORI approaches Management Training by understanding the business context. We strongly believe that it is only by understanding the business perspective that an effective Management Training programme can be developed.

We have helped a number of Financial Services organisations to do just that – and we can do it for you.