On occasion an Investment Bank will suffer a major IT infrastructure incident which requires dedicated analysis to resolve in the longer term. The immediate fix (Incident Management) is usually applied by the organisation’s own support team; however it may not have either the expertise or the time to implement the long term solution (Problem Management).

TORI’s practitioners together with our Alliance Partners have a combination of technical and problem solving capabilities to resolve these issues. Previous engagements have included:

• Messaging Storage issues
• Data Centre consolidation
• Mobile Communications issues
• Trade Processing failures.

In addition TORI can provide operational resources to supplement support teams whilst the organisation itself focuses its own resources on the long term problem resolution.

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Case Study: How TORI and CPT Global delivered multi-million euro savings for a leading European Bank. Read More