TORI helps clients to transform the way their business operates so strategic objectives can be delivered. We have a proven track record of delivering a return on investment, and meeting the challenges of delivering complex programmes with a robust but pragmatic approach.

Our solutions are focused on continuous process improvement and cost containment where we utilise our considerable domain expertise and analytics-based business optimisation skills to drive down costs, improve process efficiencies and increase profitability for our clients.

Industry Focus
TORI’s excellent understanding of the vendor environment within Financial Services accelerates improvement programmes. TORI has provided comprehensive solutions to many organisations within the Financial Services industry that have outsourced, or are about to outsource, part or all of their IT operations including financial software and assurance testing.

Market Expertise
TORI has an in-depth understanding of offshore and UK-based outsourced projects. We have expertise, experience and knowledge in India, South America, the Far East and Eastern Europe. Our regional knowledge and strong relationships with most of the key offshore service providers means the best possible cultural and corporate fit.

Experience
TORI has experience in delivering large and complex change programmes. TORI staff have also been involved in some of the largest global IT outsourcing deals and, uniquely, our experience covers both the client and supplier side. In addition, we have extensive experience in the non-IT issues around outsourcing such as staff transition and related organisational and cultural change.

• Implementation of robust and effective processes to support delivery and embed change
• Reduced in-house and external sourcing costs
• Lower contract costs due to consolidation and re-negotiation
• Improved governance and cost transparency
• Better SLA performance
• Higher confidence and control of in-house and external IT services
• Time to market through efficient client on-boarding.
• Access to alternative vendors through TORI’s extensive supplier network throughout India, South America, the Far East and Eastern Europe

Client: Insurance Group
Assignment: To novate vendor contracts directly to the selected service provider as part of a major outsource programme
Details:  With only seven weeks to complete the negotiations and the team already stretched, the Insurance Group faced novation fees running into many £millions.  The key challenges were to:

• Reduce novation fees quickly
• Ensure no disruption in services
• Ensure no breach of contract terms during negotiations
• Maximise opportunities to improve contract costs and terms.

Approach: TORI set up a clear process and structure for tackling the myriad of contract issues.  Each contract was examined closely and alternative options suggested with the aim of reducing costs.  Clear communication across multiple stakeholders – vendors, procurement, legal, IT and management –was a core principle throughout negotiations and this had a positive effect – both for reducing costs but, just as importantly, maintaining – and in some cases, improving – relationships between the vendors and Insurance Company.
Outcomes: TORI achieved 70% saving on the contract novation fees within seven weeks.  They brought a combination of discipline and lateral thinking – finding new win/win options with vendors and improved management reporting.  TORI’s excellent understanding of the vendor environment and financial services accelerated progress and delivered the outcome required within committed timescales – TORI’s input was highly valued.

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Client: World-Leading Bank
Assignment: To significantly reduce the number of vendors to support their strategic and tactical sourcing needs.
Details: The Bank were looking for significant savings, both in procurement and running costs, to be achieved through vendor consolidation and strategic sourcing within an IT environment.
Approach: This complex programme with multiple contracts needed a robust approach to review and analyse current vendors, introduce a revised vendor strategy and assessment approach, and conduct RFPs with an appropriate benchmarking and selection process to ensure the realisation of anticipated benefits and savings through transition and transformation.  The programme covered:

• Initial Vendor Assessment and Due Diligence
• Sourcing Strategy Appraisal and Assessment Model
• Vendor Selection
• Benchmarking and Selection
• Procurement and Appointment
• Transition and Transformation

Outcomes: This vendor consolidation and strategic sourcing programme achieved significant savings of €20m.  The benefits are improved cost structures, better service levels and contractual terms that provide real business agility that mature with the business needs.

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Client: Global Investment Bank
Assignment: To develop a data centre hosting strategy based on an analysis of the relative capabilities of four global data centres and trading data centre pairs.
Details: TORI carried out a detailed review of the global infrastructure footprint, comparative cost advantages and relative service maturity.  30 senior executives were interviewed to establish strategic requirements, priorities and opportunities for significant cost savings.  Working closely with the Bank’s IT operations, TORI streamlined and improved the existing service planning and hosting process. This resulted in a comprehensive hosting assessment model, allowing business and IT Managers to assess hosting specific application services in a particular region or data centre.  This new strategic hosting initiative identified numerous opportunities for service improvements and early benefits realisation.

Outcomes: A strategic road map for service assessment for a 5-year period.  A fit-for-purpose hosting assessment model that can be developed into a toolkit for ongoing review and assessment for existing and new services, as well as opportunities for data centre rationalisation and platform consolidation.

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Client:  Tier 2 Global Investment Bank
Assignment: Pro-actively reduce cost of services and vendors
Details: The Investment Bank suffered from inconsistent, incomplete and unconnected data; ad-hoc systems and spreadsheets; people-intensive processes with no accountability; and lack of a single worldwide view.

TORI set about:

• Re-aligning the development pool in order to ‘run-the-bank’ to ‘change-the-bank’
• Streamlining the number of suppliers
• Understanding vendor dependencies on projects, contractors and applications
• SOX – replacing document-based with automated assessment management, real-time reporting and continuous process improvement
• Resourcing high profile projects with the right quality and level of staff.

Outcomes: A pro-actively managed IT organisation with reduced cost of services and vendors.